At Serengeti Energy, we are committed to building and maintaining trust with our stakeholders through proactive and transparent engagement. Our grievance management system is designed to be accessible, fair, and responsive, ensuring that all concerns are addressed promptly and effectively. We provide multiple channels for stakeholders to voice their concerns, with a dedicated team ensuring timely and just resolutions.
Stakeholder Engagement and Grievance Management
Our Approach
- Transparency & Accessibility: We have streamlined the grievance submission process, making it easier for stakeholders to report concerns through our website, email, or in person.
- Fair Resolution: Each grievance is handled with utmost confidentiality and impartiality.
- Continuous Improvement: We regularly review and update our grievance procedures to align with international best practices and incorporate stakeholder feedback, ensuring continuous enhancement of our engagement strategies.
Key Features of Our Grievance Mechanism
- Multiple Submission Channels: Stakeholders can submit grievances through our online portal, via email, or at designated anonymous grievance boxes on our project sites.
- Timely Responses: We are committed to responding to all grievances within a specific timeframe, ensuring that stakeholders are kept informed throughout the process.
- Community Involvement: Our Community Liaison Officers regularly engage with local communities to understand their concerns and ensure their voices are heard in the grievance process.
- Comprehensive Reporting: All grievances are logged and reviewed, with reports shared with our senior management and Board to ensure accountability and transparency.
Commitment to Continuous Dialogue
Serengeti Energy values ongoing communication with all stakeholders. Our Community Liaison Officers are actively involved in engaging with local communities, addressing concerns before they escalate into grievances. This proactive approach fosters long-term, positive relationships and strengthens our commitment to sustainable and responsible operations.